June 27, 2017, 07:55:20 PM

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Author Topic: Samsung Issues Recall For Galaxy Note 7 Devices. Urges Users To 'Power Down'  (Read 10980 times)

Babyfacemagee

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After over 30 confirmed reports of Galaxy Note 7 phones literally 'exploding' unexpectedly while being charged the company has gone public about the problems with the devices and has now issued a recall notice.  The problem apparently stems from the batteries in the Galaxy Note 7.  One of the two main suppliers apparently is responsible for the faulty batteries, although Samsung is not 'outing' who the supplier is.  The 'recall' appears to be voluntary, although the wording in the announcement is fairly strong 'urging' users to 'power down' their devices and having them replaced free of charge as soon as possible.  Here is the text of the official announcement.

Quote
Samsung Urges Galaxy Note7 Users to Immediately Participate in The Replacement Program Just over a week ago, Samsung Electronics announced a global replacement program for the Galaxy Note7 as a precautionary measure due to a battery cell issue. Since then, we have been working hard to expedite product shipments in order to fulfill that exchange program and reduce any inconvenience for our customers. During the past week, we understand that there are concerns from our customers and we wish to emphasize the importance of exchanging the product. “Our number one priority is the safety of our customers. We are asking users to power down their Galaxy Note7s and exchange them as soon as possible,” says DJ Koh, President of Mobile Communications Business, Samsung Electronics. “We are expediting replacement devices so that they can be provided through the exchange program as conveniently as possible and in compliance with related regulations. We sincerely thank our customers for their understanding and patience.” Although there have been only a small number of reported incidents, Samsung is taking great care to provide customers with necessary support. Samsung has identified the affected inventory and stopped sales and shipments of those devices. We are also collaborating with national regulatory bodies. Customers who have Galaxy Note7 devices can replace their current device with a new device based on local availability. We encourage Galaxy Note7 customers to contact their place of purchase or call the designated call center locally as soon as possible